Joan Of Arc Suite | Apr 29, 2027

Payments, Deposits & Cancellations

Payments, Deposits & Cancellations If a booking is made within 100 days of a Retreat or Experience, the amount is due in full. Otherwise, if someone does not wish to pay in full at the time of booking, a deposit of 35% of the total booking price is required to confirm and secure a reservation. Depending on how many months remain before the booking, the balance can be paid in two installments at least 150 days and 90 days before the event begins, or just one installment at least 90 days before the event begins. Once the deposit has been paid, guests will be emailed with the payment schedule and will subsequently be sent a secure invoice via the website payment portal. No payments may be taken on-site or upon arrival. If a booking has been paid in full but is cancelled over 150 days before the event commences, 65% of the booking will be refunded. If the booking has been paid in full but is cancelled between 150 and 90 days before the event commences, 32.5% of the booking will be refunded. If the booking is cancelled within 90 days of the event commencing, no refunds will be issued. All 35% deposits and full booking payments made within 90 days of an event are non-refundable, as Chateau Love SAS incurs advance costs associated with instructors, facilitators, suppliers, vendors, and the organisation of each retreat or workshop. We strongly recommend that all guests purchase appropriate “all reasons” travel insurance to protect themselves against circumstances that could prevent or interrupt their trip. No refund will be given for early departure from the Château or for meals, activities, excursions, workshops, or other elements of the programme that a guest chooses not to use or attend.

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